Warranty Policy

1. Overview

At FA Fleet Auto, we stand behind our vehicles and the quality of our automotive services. This Warranty Policy outlines the warranty coverage for vehicles sold, services provided, and parts installed by our dealership.

Please read this policy carefully. By purchasing a vehicle or using our services, you acknowledge that you have read, understood, and agree to this Warranty Policy.

2. Vehicle Warranty Coverage

2.1 Used Vehicle Warranty

All used vehicles sold by FA Fleet Auto come with the following warranty coverage:

• Powertrain Warranty: 3 months or 3,000 miles (whichever comes first)
• Engine Components: 3 months or 3,000 miles
• Transmission: 3 months or 3,000 miles
• Drive Axle: 3 months or 3,000 miles
• Electrical Systems: 1 month or 1,000 miles
• Air Conditioning: 1 month or 1,000 miles

2.2 Certified Pre-Owned Vehicles

Certified pre-owned vehicles receive enhanced warranty coverage:

• Extended Powertrain: 12 months or 12,000 miles
• Comprehensive Coverage: 6 months or 6,000 miles
• Roadside Assistance: 12 months nationwide
• Rental Car Coverage: Up to 5 days during warranty repairs

2.3 Warranty Limitations

This warranty does not cover:

• Normal wear and tear items (brake pads, filters, fluids)
• Damage caused by accidents, misuse, or neglect
• Damage from external factors (weather, road conditions, etc.)
• Damage from modifications not approved by us
• Consequential or incidental damages
• Pre-existing conditions not disclosed at sale

3. Service and Parts Warranty

3.1 Labor Warranty

All repair work performed by FA Fleet Auto comes with the following warranty:

• Major Repairs: 12 months or 12,000 miles
• Engine Service: 12 months or 12,000 miles
• Transmission Service: 12 months or 12,000 miles
• Brake Service: 12 months or 12,000 miles
• Electrical Work: 12 months or 12,000 miles
• AC Service: 12 months or 12,000 miles
• General Maintenance: 6 months or 6,000 miles

3.2 Parts Warranty

Parts installed by FA Fleet Auto come with manufacturer warranties:

• OEM Parts: Manufacturer's warranty (typically 12-24 months)
• Aftermarket Parts: Manufacturer's warranty (typically 12 months)
• Reconditioned Parts: 90 days warranty
• Used Parts: 30 days warranty
• Fluids and Filters: 30 days or 1,000 miles

3.3 Auto Parts Catalog

Parts purchased from our catalog include:

• New OEM Parts: Full manufacturer warranty
• Aftermarket Parts: 12-month warranty
• Performance Parts: Manufacturer warranty
• Installation Service: 90-day labor warranty

4. Warranty Claims Process

4.1 Making a Claim

To make a warranty claim:

• Contact us immediately when you notice an issue
• Bring your vehicle to our facility for inspection
• Provide your original purchase/service receipt
• Allow us to diagnose the problem
• Complete any required warranty forms

4.2 Claim Evaluation

We will:

• Inspect the vehicle and the work performed
• Determine if the issue is covered under warranty
• Provide a written estimate for any non-warranty work
• Proceed with repairs if covered under warranty
• Document all warranty work performed

4.3 Warranty Repairs

If your claim is approved:

• We will repair the issue at no charge
• Use the same quality parts as the original repair
• Provide a new warranty period for the repair work
• Ensure all work meets our quality standards

5. Customer Responsibilities

5.1 Maintenance Requirements

To maintain warranty coverage, you must:

• Follow recommended maintenance schedules
• Use appropriate fluids and filters
• Address any warning lights promptly
• Keep service records and receipts
• Bring the vehicle to us for warranty work

5.2 Documentation

Keep the following documents:

• Original purchase/service receipt
• Warranty documentation
• Maintenance records
• Any correspondence with us
• Vehicle registration and title

5.3 Proper Use

Warranty coverage requires:

• Using the vehicle for normal, personal use
• Not exceeding manufacturer's load limits
• Following all traffic laws and regulations
• Not racing or commercial use without approval

6. Extended Warranty Options

6.1 Extended Service Plans

We offer extended warranty plans for additional coverage:

• Powertrain Plus: Extended engine and transmission coverage
• Comprehensive Coverage: Most vehicle systems covered
• Bumper-to-Bumper: Nearly all components covered
• Roadside Assistance: 24/7 emergency services

6.2 Third-Party Warranties

We also work with reputable third-party warranty providers:

• Competitive pricing and coverage options
• Nationwide repair network
• Flexible payment plans
• Transferable warranties

7. Dispute Resolution

If you disagree with our warranty decision:

• Request a second opinion from our senior technician
• Provide additional documentation if available
• Speak with our service manager
• Consider third-party arbitration if necessary
• Contact our customer service department

8. Transfer of Warranty

Warranty coverage may be transferable under certain conditions:

• Vehicle warranty transfers to new owner
• Service warranty follows the vehicle
• Extended warranties may have transfer fees
• Documentation required for transfer

9. Contact Information

For warranty questions, claims, or service:

• Warranty Department: [email protected]
• Service Department: [email protected]
• Phone: +994774136597
• Address: FA Fleet Auto, 29 Qurban Abbasov, Baki, Azerbaijan
• Business Hours: Mon-Sat: 8:00 AM - 7:00 PM (GMT+4)
• Emergency Service: 24/7 for roadside assistance