Privacy Policy

1. Introduction

Welcome to FA Fleet Auto. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and automotive services.

This policy applies to all visitors, users, and customers who access our website or use our car dealership, financing, buyout, and trade-in services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Customer Information: Name, email address, phone number, and contact details
• Vehicle Information: Car details, VIN numbers, registration documents, and vehicle history
• Financial Information: Credit applications, income verification, and payment preferences
• Identity Documents: Driver's license, passport, and other identification for verification
• Communication Records: Emails, phone calls, and messages with our team

2.2 Automatically Collected Information

When you use our website or services, we automatically collect:

• Device Information: Device type, operating system, browser type, and version
• Usage Data: Pages visited, time spent, vehicle searches, and interaction patterns
• Location Data: IP address and approximate geographic location
• Website Analytics: Traffic sources, popular vehicles, and user behavior
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Credit bureaus and financial institutions
• Vehicle history providers (Carfax, AutoCheck)
• Insurance companies
• Government agencies (DMV, tax authorities)
• Marketing partners and affiliates

3. How We Use Your Information

We use your information for the following purposes:

3.1 Vehicle Sales and Services

• Process vehicle purchases and sales
• Conduct vehicle inspections and valuations
• Arrange financing and insurance
• Schedule test drives and appointments
• Provide vehicle history reports

3.2 Customer Communication

• Respond to inquiries about vehicles and services
• Send important updates about your purchase or service
• Provide customer support and assistance
• Send promotional materials about new vehicles (with consent)
• Notify you about maintenance and service reminders

3.3 Business Operations

• Process payments and transactions
• Maintain customer records and vehicle inventory
• Conduct market research and analysis
• Improve our services and website
• Develop new products and offerings

3.4 Legal and Security

• Comply with automotive industry regulations
• Prevent fraud and identity theft
• Enforce our terms and conditions
• Protect our rights and property
• Meet legal reporting requirements

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your data based on:

• Contract: Processing necessary to fulfill our automotive services contract
• Consent: You have given clear consent for specific processing
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with automotive and financial laws

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party companies that perform services on our behalf:

• Financial institutions and lenders
• Insurance companies
• Vehicle history providers
• Credit reporting agencies
• Payment processors
• Marketing and analytics services

5.2 Business Partners

We may share information with:

• Other automotive dealers and partners
• Vehicle manufacturers
• Service and maintenance providers
• Extended warranty companies

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with automotive industry regulations
• Respond to government requests
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of customers and employees

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure with regular updates
• Access controls and multi-factor authentication
• Regular security audits and penetration testing
• Employee training on data protection and privacy
• Secure document storage and disposal procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

• Customer Records: 7 years for legal and tax compliance
• Vehicle Sales Records: 7 years as required by automotive regulations
• Financial Records: 7 years for accounting and audit purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 2 years

8. Your Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Right to access your personal data and receive a copy in a structured, machine-readable format.

8.2 Correction

Right to correct inaccurate or incomplete personal data.

8.3 Deletion

Right to request deletion of your personal data ("right to be forgotten").

8.4 Restriction

Right to request restriction of processing your personal data.

8.5 Objection

Right to object to processing based on legitimate interests or for marketing purposes.

8.6 Withdraw Consent

Right to withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at: [email protected]

9. Children's Privacy

Our automotive services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Azerbaijan. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Email: [email protected]
• Address: FA Fleet Auto, 29 Qurban Abbasov, Baki, Azerbaijan
• Phone: +994774136597
• Business Hours: Mon-Sat: 8:00 AM - 7:00 PM (GMT+4)